Spent 40 minutes on the telephone today with HMRC, unfortunately less than 5 minutes were actually spent in conversation with a revenue employee. This is progress!!
The subject matter was a tax refund which was being delayed because of an oustanding unpaid amount.
However a different HMRC tax office resolved a similar matter by offsetting the amounts and issuing a refund without the delay.
WHY are HMRC unable to apply common sense and treat clients with integrity.